Delivery and FAQs

Delivery Options: 

  • Economy Delivery: Delivery is free, and usually takes 3-5 working days from day of dispatch. We use Royal Mail & Hermes for the majority of our parcels
  • Royal Mail 1st Class: £3.95. Normally delivered in 1-2 working days. NOTE - this is not a guaranteed next day delivery service, and delivery may take longer during busy periods.
  • Guaranteed Next Working Day Delivery (next working day delivery on orders placed by 2pm): £8.00
  • Saturday Delivery (guaranteed on orders placed by 2pm on Friday): £13.00

PLEASE NOTE: Working days do not include Saturdays, Sundays or UK Bank Holidays

Overseas delivery: Please email us with details of which item(s) you require and we will send you a shipping quote.

DISPATCH TIME: 

  • Economy Delivery: Dispatched within 2 working days
  • Royal Mail 1st Class: Orders are dispatched the next working day
  • Guaranteed Next Working Day Delivery: Orders placed before 2pm wil be dispatched the same working day. Orders placed after 2pm will be dispatched the next working day

Payment Options:

All major credit and debit cards are accepted, including American Express. We also accept payment using PayPal and Apple Pay.

Returns: 

Returns are free (UK only). If you are not happy with your purchase, and wish to return it for an exchange or refund then please:

  • Contact us at coxsleathershop@gmail.com within 21 days of receipt.
  • Quote your Order ID and the reason for return.
  • We will arrange with you a suitable time to have your parcel collected, or provide you with a Hermes Parcelshop label to drop the parcel off yourself if this is more convenient for you.
  • Returns must be in the same condition that they were delivered - including all tags & packaging e.g. footwear should be returned with the original shoe box (where supplied). Please do not attach any labels or parcel tape directly on item's packaging.