Delivery and FAQs
- Economy Delivery: Delivery is free, and usually takes 3-5 working days from day of dispatch. We use Royal Mail & Hermes for the majority of our parcels
- Royal Mail 1st Class: £3.95. Normally delivered in 1-2 working days. NOTE - this is not a guaranteed next day delivery service, and delivery may take longer during busy periods.
- Guaranteed Next Working Day Delivery (next working day delivery on orders placed by 2pm): £8.00
- Saturday Delivery (guaranteed on orders placed by 2pm on Friday): £13.00
PLEASE NOTE: Working days do not include Saturdays, Sundays or UK Bank Holidays
Overseas delivery: Please email us with details of which item(s) you require and we will send you a shipping quote.
- Economy Delivery: Dispatched within 2 working days
- Royal Mail 1st Class: Orders are dispatched the next working day
- Guaranteed Next Working Day Delivery: Orders placed before 2pm wil be dispatched the same working day. Orders placed after 2pm will be dispatched the next working day
All major credit and debit cards are accepted, including American Express. We also accept payment using PayPal and Apple Pay.
Returns are free (UK only). If you are not happy with your purchase, and wish to return it for an exchange or refund then please:
- Contact us at firstname.lastname@example.org within 21 days of receipt. Please see below for extended Christmas returns period.
- Quote your Order ID and the reason for return.
- We will arrange with you a suitable time to have your parcel collected, or provide you with a Hermes Parcelshop label to drop the parcel off yourself if this is more convenient for you.
- Returns must be in the same condition that they were delivered - including all tags & packaging e.g. footwear should be returned with the original shoe box (where supplied). Please do not attach any labels or parcel tape directly on item's packaging.
NOTE – Orders placed 4/11/18 to 24/12/18 will benefit from an extended returns period, and would not need to arrive back with us until 15th January 2019. However, your intention to return something must be advised to us by email by 31/12/18, and this must be acknowledged by us by return email.